Help Center

Yes, they are.

The tocopherols (vitamin E) is derived from soy but after the refinement process, no traces on soy protein (which is what causes reactions) is found in the products.

Unfortunately, at this point we only ship to the United States. This is due to the ever-evolving international laws surrounding supplements. There are forwarding companies like MyUS.com, that will forward orders to you in your country for a fee.

In this case, it is the customer's responsibility to find out in advance if the supplement in question is legal in their country. For example, Progesterone and DHEA are not legal to ship into Canada (Canada classifies bio-identical hormones as drugs so they can only be prescribed by a doctor or naturopath).

We have had customers successfully ship their supplements abroad using MyUS.com, however we have only limited experience with this service.

This is because it also covers the cost of product warehousing, handling and shipping. However, if your purchase is above $67, then this fee is waived and your shipping is FREE. 

If you set up a subscription order and notice that you are being charged shipping, it could be due to one of these reasons:

1. Your order value is under $67

2. Your initial order qualifies for free shipping, but the order frequency on your subscriptions is different ( 1 product is set to ship every month, the other is set to ship every 2 months). 

*The system automatically splits this kind of order into 2 separate shipments.

In this case it is more economical to set up one subscription every 2 months, and to increase your quantity to 2 units of the supplement that you consume monthly.

For example: 2 Vitamin B6 + 1 Essential Omegas every 2 months = free shipping. 

Please email us at support@hormonesbalance.com if you would like some help managing your subscriptions.

Yes. In case you wonder what NSF/ANSI 173 certification is - this American National Standard helps confirm that what is on the label is in the product. The certification also checks that the product contains no unsafe levels of contaminants such as heavy metals, pesticides, and herbicides. It's an external certification which our products have. 

There is a very short window during which we can make changes to your order. Please email us at support@hormonesbalance.com ASAP for changes. Product changes are not possible, only addresses and cancelations MAY be possible, dependent on timing.

We cannot guarantee that we will be able to honor your request, but we will try our best to help. Our shipping warehouse is at a different location, and they are very quick at fulfilling and shipping orders. We answer emails in the order that they have been received, so it is quite possible that it may be too late to make changes to your order before it ships.

While accounts are not required to place an order with us, if you want to view your order(s) and tracking or manage your subscriptions, you will need to create and activate an account.

Please click here to create an account, using the SAME EMAIL ADDRESS that you used to place your order.

You will receive an email from us asking you to ACTIVATE YOUR ACCOUNT. Please go ahead and do that.  Once activated you should be able to see your current and past orders (provided they were placed under the same email). You should also be able to manage your subscriptions.

*Please note that "Manage my Subscriptions" will only work for future orders. For current orders, please see FAQ above: "Can I cancel or change my address on my order once it has been placed?".