Congratulations on taking steps to improve your health!
You are responsible for paying the return shipping costs. Initial shipping fees are non-refundable. We suggest that you obtain tracking and/or shipping insurance, as we do not guarantee that we will receive your returned item.
Here is what to do if your Wellena skincare products are not right for you:
1. Please email us at firstname.lastname@example.org with your order number and what you would like to return. We will help you with the return process.
2. If the package is completely unopened and your order falls within our 30-day return policy, you may "Return to Sender" using the sender address listed on the shipping label.
If the package has been opened, the products are unopened/new and your order falls within our 30-day return policy, you may ship the package back to us, to the address below. In this case please make sure your order information is inside the box:
C/O Viable Shipping
401 Union Street
Park Hills, MO 63601
We will receive and process the package, then we will be in touch regarding your refund. Please note that we refund the price of the product, not the shipping costs.
3. If the package has been opened and the products have been used, no problem. Please contact us at email@example.com for return instructions before sending anything back to us.